A senior healthcare advocate for over 20 years, Pinnacle Quality Insight has established the Customer Experience Award™ in order to ensure that every resident/patient receives exceptional assistance from his or her provider. Focusing on long-term and post-acute care, Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of its clients that will determine the quality of their products and services. To date, residents/patients have been surveyed regarding their experience with over 2,100 organizations in every state in the country.

In addition to reviewing nursing facilities, rehabilitation providers, assisted/independent living communities, home health agencies and hospice agencies, Pinnacle also provides valuable information about intermediate care facilities for the developmentally disabled (ICF/DD). In order to qualify for Pinnacle’s industry standard awards, clients must achieve a cumulative Best in Class customer satisfaction rating across a calendar year.


Following the belief that quality healthcare is achieved by focusing on the individual, Pinnacle emphasizes the ability to choose a provider based upon the factors that matter most to each resident/patient. With dozens of Customer Experience Award™ categories available for each client to qualify for, Pinnacle offers seniors and their families the opportunity to make an informed decision based upon their own needs. As an organization that shares the same values as Pinnacle, you will be able to communicate to current and future residents/patients your continued dedication to providing the very best healthcare services available. A sample of awards available includes:

  • Overall Safety
  • Communication
  • Care of Patients
  • Response to Problems
  • Treatment/Dignity
  • Cleanliness
  • Quality of Food
  • Activities
  • Chaplain Services
  • Recommend Agency/Facility to Others